When their outdated system was holding back the fundraising team, they turned to the experts at AlphaSys to put innovation back on the agenda. As a result, UNICEF Australia staff are freed from repetitive and time-consuming manual processes, and are benefiting increasing efficiency and innovation. Donors are treated to a more personalised experience, with more relevant and individualised communications supported by a 360-degree customer view on every channel. And new mobile accessibility delivers a more seamless experience for all stakeholders.
AlphaSys host UNICEF Australia CEO Tony Stuart and COO Sarah Grattan, in conversation with Pip Marlow, CEO Salesforce ANZ to discuss innovation, leadership, digitisation and project governance in the NFP sector.
UNICEF Australia is part of the United Nations Children’s Fund, a leading global humanitarian and development agency that works to uphold the rights of every child. They recognised that digital transformation was the key strategy to connect with supporters and foster innovation, so entered into a partnership with AlphaSys and Salesforce to make this happen.VIEW CASE STUDY