OzHelp Foundation is an innovative provider of mental health and wellbeing support services focused on the ‘at risk’ building, mining, trade and automotive industries. AlphaSys is thrilled to be an integral part of their journey to make their services more scalable and accessible in remote areas through a tailored Salesforce solution.
OzHelp was looking to innovate, to improve their reach and scale of their support services. With many of their clients located across the country in remote areas, they knew technology was needed to give them the reach they needed with limited resources. Their existing case management system’s inability to handle custom workflows and integration meant it was not able to grow with their operational needs. Clunky reporting capabilities meant significant time was wasted in getting the information needed for strategy planning and funding reports.
AlphaSys worked with OzHelp to customise Salesforce to manage their key services and workflows including:
- Sales and pipeline management
- Client case management
- Scheduling and delivery of field visits
- Regular reporting for funding
- Maintenance checks and audits for key assets
Significant time savings were found in everyday management of cases as well as generation of quality reporting. The uptake of the web based tune up solution by employers has been stronger than expected with OzHelp able to deliver quality services to more people without increased headcount.