Privacy Policy

Effective Date: May 2026 

AlphaSys (“we”, “us”, “our”) values your privacy and is committed to protecting the personal information of individuals who interact with us. This Privacy Policy explains how we collect, hold, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This Privacy Policy applies to all personal information collected by AlphaSys through our website (www.alphasys.com.au), products, services, communications, and business operations. 

1. About Us 

AlphaSys operates in Australia and is subject to Australian privacy laws. If you have any questions about this Privacy Policy or how we handle personal information, please contact us at: Email: [email protected] 

2. Definitions 

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form. 

Sensitive Information has the meaning given under the Privacy Act 1988 (Cth) and includes information such as health information, biometric data, or other prescribed categories. 

We do not intentionally collect sensitive information unless required by law or with your explicit consent. 

3. Scope of This Privacy Policy 

This Privacy Policy governs personal information collected: 

• Through our website and online services 

• Through email, phone, or written correspondence 

• Through events where AlphaSys is a participant, exhibitor, or at any point where AlphaSys collects personal information for such event, and in connection with any business development, partnerships, or recruitment activities 

• During the provision of our products or services 

This policy does not apply to third‑party websites or services linked from our website, which are governed by their own privacy policies. 

4. Types of Personal Information We Collect 

Depending on your interaction with us, we may collect the following categories of personal information: 

• Identity information: name, job title, company name 

• Contact details: email address, phone number, postal address 

• Account and billing information: invoicing details, transaction history, payment references (payment card data is handled by secure third‑party providers) 

• Technical and usage data: IP address, device identifiers, browser type, operating system, website interactions 

• Communications: enquiries, support requests, feedback, survey responses 

• Marketing preferences: subscription status and communication preferences 

• Other information: any information you voluntarily provide to us 

We do not collect personal information unless it is reasonably necessary for our business activities. 

5. What Is Personal Information 

“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in material form. Examples include, but are not limited to, names, contact details, payment information, IP addresses, and information about how you interact with our services. 

6. Collection of Personal Information 

We only collect personal information that is reasonably necessary for our functions or activities. The types of personal information we may collect include: 

• Identification and contact details such as your name, email address, phone number, business name, and postal address 

• Account, billing, and payment information (including credit or debit card details, processed securely by third‑party payment providers) 

• Information you provide when contacting us, submitting enquiries, completing forms, providing feedback, participating in surveys, or subscribing to communications 

• Technical and usage data such as IP address, device type, browser type, and website interaction data 

• Any other information you voluntarily provide to us 

Where practicable, we will collect personal information directly from you. 

7. How We Collect Personal Information 

We may collect personal information through: 

• Direct interactions (online, by email, phone, or in person) 

• Forms submitted via our website (www.alphasys.com.au) 

• Cookies and similar technologies 

• Third parties such as service providers, payment processors, analytics providers, or publicly available sources, where lawful and appropriate 

If we receive personal information about you from a third party, we will handle it in accordance with this Privacy Policy and applicable law. 

8. Use of Personal Information 

We may use your personal information for purposes including: 

• Providing, delivering, and improving our products and services 

• Communicating with you, including responding to enquiries or requests 

• Managing accounts, billing, and payments 

• Sending service‑related updates, administrative notices, and relevant information 

• Marketing and promotional communications (where permitted by law and subject to opt‑out rights) 

• Monitoring and analysing website performance and user behaviour 

• Complying with legal obligations and enforcing our rights 

We will not use personal information for purposes unrelated to the above without your consent or unless authorised or required by law. 

9. Disclosure of Personal Information 

We may disclose personal information to: 

• Our employees, contractors, and professional advisers on a need‑to‑know basis 

• Third‑party service providers who assist us in delivering our services (such as IT support, hosting providers, payment processors, marketing platforms, and analytics providers) 

• Regulatory bodies, courts, tribunals, law enforcement agencies, or government authorities where required or authorised by law 

• A purchaser or potential purchaser in connection with a business sale, restructure, or transfer (subject to appropriate confidentiality protections) 

We take reasonable steps to ensure that third parties handle personal information in a manner consistent with this Privacy Policy and the Australian Privacy Principles. 

10. Security of Personal Information 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include physical, technical, and administrative safeguards. 

While we strive to protect your personal information, no data transmission or storage system can be guaranteed to be completely secure. You acknowledge and accept this risk when providing personal information to us online. 

11. Accessing and Correcting Personal Information 

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us at [email protected]. We may refuse access in limited circumstances permitted by the Privacy Act 1988 (Cth) and will provide written reasons where required. 

12. Retention of Personal Information 

We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de‑identify it. 

13. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be available on our website. Your continued use of our services constitutes acceptance of the updated policy. 

14. Cookies, Analytics, and Online Tracking 

When you visit www.alphasys.com.au, we may collect non‑identifiable information such as: 

• Browser type and version 

• Operating system 

• Pages viewed and time spent on the website 

• Referring websites or links 

We use cookies and similar technologies to improve website functionality, analyse traffic, and deliver relevant advertising through third‑party platforms such as Google Ads. You can manage or disable cookies through your browser settings, although doing so may impact website functionality. 

15. Third‑Party Links and External Websites 

Our website may contain links to third‑party or external websites for your convenience or reference. These links do not signify our endorsement of, or responsibility for, those websites or their content. 

AlphaSys has no control over, and is not responsible for, the privacy practices, information handling, security measures, or content of third‑party websites. Any personal information you provide to those websites is governed by their own privacy policies and terms of use, which may differ from ours. 

We encourage you to review the privacy policies of any third‑party websites before disclosing personal information. AlphaSys will not be liable for any loss, damage, or misuse of personal information arising from your interactions with external websites. 

16. Overseas Disclosure of Personal Information 

Some third‑party service providers we use may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with privacy protections comparable to those under Australian law or that appropriate safeguards are in place, in accordance with APP 8. 

17. Marketing Communications and Opt‑Out 

Where permitted by law, we may send you promotional communications. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly. 

18. Privacy Complaints 

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a written complaint by contacting: Email: [email protected] 

We will acknowledge your complaint and endeavour to respond and resolve the matter within a reasonable timeframe.