Justin Yoon
Nonprofit Practice Director
Co-founder of AlphaSys (a Salesforce and Sage Intacct implementation partner specialising in the for-purpose sector) and Posimente (ISV building for-purpose solutions on the Salesforce platform). My passion is solving the “how” to help social good organisations achieve their “why”.
Recent Projects
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Australians with allergic diseases, including 700,000 diagnosed with food allergies, rely on A&AA for support through a helpline and educational resources. With their small team of eight staff (only one full-time), A&AA handles over 1,000 complex helpline queries monthly. These cases often involve multiple follow-ups, such as reporting food safety incidents, and require coordination with external authorities. Without a proper case management system, health educators struggled to track cases efficiently, leaving clients to repeat their stories and consuming valuable time on administrative tasks. Additionally, the growing need for detailed impact reporting, along with advocacy requirements for sharing meaningful client stories, made their outdated system of spreadsheets and paper files inadequate.
Salesforce Implementation
Allergy & Anaphylaxis Australia
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