Impact Stories - AlphaSys

We are proud to partner with organisations who are transforming lives and communities. Our Impact Stories highlight Salesforce projects that have turned stalled CRMs into mission engines, modernised fundraising and enabled more human service delivery.

Each story shows how an Australian nonprofit, education provider or membership body used Salesforce and connected platforms to reduce manual work, improve insight and deliver better experiences for supporters, clients and members.

Explore our Salesforce success stories and see what is possible for your organisation.

After deciding to upgrade from an outdated CRM to Salesforce, MAF’s initial implementation fell short of expectations. The configuration did not align with the organisation’s needs, data import issues arose, and end-user training was insufficient. MAF turned to AlphaSys to rescue the project and ensure the platform met their operational and strategic goals. Future-Proofing Global Mission Through Salesforce Mission Aviation Fellowship
A powerful fundraising platform gives CMRI the confidence to ‘go out and grow’. Using the flexible foundations of Salesforce CRM, Children’s Medical Research Institute (CMRI) have modernised their fundraising toolkit. They’re harnessing the power of automation to handle day-to-day tasks, and using analytics to build better relationships with donors. With the help of AlphaSys, the team now has a fit-for-purpose CRM, based on the powerful Salesforce Non-Profit Cloud, taking advantage of AlphaSys’ extensive expertise in fundraising. Seamless Donor Care with Salesforce + Call Handling Prostate Cancer Foundation of Australia
FAAA faced challenges with an outdated Membership Management System that was difficult to manage and failed to deliver value to its members. From Legacy MMS to a Modern, Member-First CRM Financial Advice Association Australia
The Australian Association of Social Workers (AASW) faced limitations with their outdated Case Management System, part of the broader Associations Online System. The system was neither intuitive nor comprehensive, relying primarily on a basic web form for members to submit enquiries. Many enquiries were handled via a shared email inbox, which hindered their import into the system, making tracking and resolution inconsistent and inefficient. From Shared Inbox to Smart Case Triage AASW (Australian Association of Social Workers)
Guide Dogs NSW/ACT is the leading provider of Guide Dogs and orientation and mobility services that enable people with low vision or blindness to get around their communities safely and independently. Each year our highly trained Orientation and Mobility specialists work with around 4,000 people of all ages to help them achieve their mobility goals. We rely heavily on generous donations from the people of NSW and the ACT to fund our services. Less than 10% of our income comes from government funding, including NDIS. A Trusted CRM Backbone for Donor-Funded Services Guide Dogs NSW
Mission Aviation Fellowship (MAF) has a mission to share the love of Jesus Christ through aviation and technology so that the world’s most isolated people may be physically and spiritually transformed. Turning a Stalled CRM into a Mission Engine Mission Aviation Fellowship
Australians with allergic diseases, including 700,000 diagnosed with food allergies, rely on A&AA for support through a helpline and educational resources. With their small team of eight staff (only one full-time), A&AA handles over 1,000 complex helpline queries monthly. These cases often involve multiple follow-ups, such as reporting food safety incidents, and require coordination with external authorities. Without a proper case management system, health educators struggled to track cases efficiently, leaving clients to repeat their stories and consuming valuable time on administrative tasks. Additionally, the growing need for detailed impact reporting, along with advocacy requirements for sharing meaningful client stories, made their outdated system of spreadsheets and paper files inadequate. Case Management that Remembers Every Story Allergy & Anaphylaxis Australia
Prostate Cancer Foundation of Australia (PCFA) provides vital support services to thousands of men and families each year through survivorship kits, specialist nursing, and an Online Community. However, launching their new Prostate Cancer Specialist Telenursing Service in 2020 revealed several challenges: One View of Supporters to Power Research and Care Pancare Foundation
UNICEF’s ultimate goal is to protect and improve the lives of every child in over 190 countries. Continuing to meet its fundraising goals required a shift to digital fundraising utilising new and innovative approaches. Cumbersome and complicated systems, processes and data – were holding the fundraising team back. Time was being wasted on unnecessary manual processes, and innovative ideas were impractical or impossible to implement. Migrating to a Flexible Digital Fundraising Engine UNICEF Australia
A powerful fundraising platform gives CMRI the confidence to ‘go out and grow’. Using the flexible foundations of Salesforce CRM, Children’s Medical Research Institute (CMRI) have modernised their fundraising toolkit. They’re harnessing the power of automation to handle day-to-day tasks, and using analytics to build better relationships with donors. With the help of AlphaSys, the team now has a fit-for-purpose CRM, based on the powerful Salesforce Non-Profit Cloud, taking advantage of AlphaSys’ extensive expertise in fundraising. ‘Go Out and Grow’: Modernising Fundraising with Salesforce Children’s Medical Research Institute