Privacy Policy

Effective Date: January 2024

At AlphaSys, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. We adhere to the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and manage your personal information.

Definition of Personal Information

“Personal information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and regardless of its form.

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Collection of Personal Information

AlphaSys may collect and store personal information that you provide directly to us or through other interactions. Examples include:

• Basic information such as your name, email address, phone number, or postal address to facilitate communication, provide updates, or process your service orders.
• Additional details you share when providing feedback, participating in surveys, updating preferences, or engaging with our services, including financial or credit card information when required.
• Any other information voluntarily shared during your interaction with us.

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How We Collect Personal Information

AlphaSys gathers personal information in several ways, such as:

• Direct interactions, whether online, via email, or in person.
• Information shared through forms on our website at www.alphasys.com.au.
• Data received from third parties, which will be handled in accordance with this Privacy Policy.

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Use of Personal Information

We use your personal information to:

• Provide products and services and share updates or relevant information.
• Improve our offerings based on user feedback and behavior.
• Notify you about new services, products, and opportunities.
• Communicate via email, phone, SMS, or mail as necessary.

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Disclosure of Personal Information

We may share your personal information with:

• Employees, agents, contractors, and service providers as needed to deliver our services.
• Third parties to comply with legal obligations, such as responding to court orders, subpoenas, or law enforcement requests.
• Other entities during a business restructuring, sale, or transfer, ensuring confidentiality agreements are in place.

Your data may occasionally be stored or processed in countries outside of Australia.

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Security of Your Personal Information

We implement robust physical, electronic, and managerial measures to safeguard your personal information. However, data transmission over the internet involves inherent risks, and while we strive to protect your data, we cannot guarantee complete security.

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Accessing and Updating Your Information

You can request access to personal information we hold about you, or request corrections if it is inaccurate, incomplete, or outdated. To do so, contact us at [email protected]. We reserve the right to deny access in certain circumstances as permitted by the Privacy Act 1988 (Cth).

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Complaints About Privacy

If you believe we have breached your privacy, please send a written complaint to [email protected]
We take complaints seriously and will respond promptly to resolve any issues.

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Changes to This Policy

AlphaSys may update this Privacy Policy as necessary. Changes will be posted on our website, and we encourage you to review it periodically.

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Website Analytics and Cookies

When you visit www.alphasys.com.au, we may collect non-identifiable data such as browser type, operating system, and referring websites. This aggregated data helps us improve website performance.

We may also use cookies to enhance your browsing experience, track website usage, and serve relevant ads through third-party services like Google Ads. You can manage cookie preferences via your browser settings.

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Third-Party Links

Our website may include links to external websites for your convenience. AlphaSys is not responsible for the privacy practices of these sites and encourages you to review their privacy policies before providing any personal information.

For further information or inquiries, contact us at [email protected]