Salesforce Implementation

Client’s Mission

Mission Aviation Fellowship (MAF) is dedicated to sharing the love of Jesus Christ through aviation and technology, enabling the physical and spiritual transformation of some of the world’s most isolated communities.

Challenge

After deciding to upgrade from an outdated CRM to Salesforce, MAF’s initial implementation fell short of expectations. The configuration did not align with the organization’s needs, data import issues arose, and end-user training was insufficient. MAF turned to AlphaSys to rescue the project and ensure the platform met their operational and strategic goals.

Solution

AlphaSys delivered a tailored solution for MAF, which included:

• Conducting workshops to identify and address the root issues of the previous implementation.
• Establishing a strategy to meet both immediate operational needs and long-term objectives.
• Reconfiguring Salesforce and completing the data re-import within two months.
• Providing comprehensive training to ensure staff could fully utilize the system.

Outcome

MAF quickly experienced significant improvements in operational efficiency. The ability to generate real-time reports has enhanced their strategic decision-making, and subsequent enhancements have streamlined complex reporting and integrated their website for seamless donation management. With these changes, MAF has reduced time spent on day-to-day operations and can focus more on supporting their donors and staff in the field, amplifying their mission’s impact.