Business Lunch & Panel: Humanising Client Case Management

Humanising your clients

Social Service organisations are operating in an ever more demanding world. In order to provide the best possible client outcomes, organisations are growing and adding more programs, leading to increasing complexity. Higher costs, greater compliance and regulation, together with increasing expectations from constituents and stakeholders, add to the challenge.

Traditional Client Case Management approaches are no longer fit for purpose in today’s world. Dynamic funding environments require flexible and scalable solutions. Data needs to be accessible while maintaining high levels of security and privacy whilst empowering staff to provide client experience of the highest possible quality.

Join us for an exclusive networking lunch, during the upcoming Salesforce Sydney World Tour, with Relationships Australia South Australia (RASA) on this important topic.

We will hear from their CEO, Dr Claire Ralfs, and Executive Manager IT Joanna Retnam on the place of technology in RASA’s strategic priorities and how an innovation mindset is needed to ensure success and deliver a better “human” experience!

Places are strictly limited so please complete the form below to express your interest in this event.  

Expression Of Interest

Agenda

12:00 – Arrival

Make your way from the ICC as you wrap up the main Keynote session at Salesforce Sydney World Tour to The Planar Restaurant

12:15 – Networking Lunch

Enjoy a fabulous sit down lunch as you connect and network with other Nonprofit leaders and executives.

1:00 – Panel Conversation

An interactive panel conversation hosted by Justin Yoon as he talks to Relationships Australia South Australia on how Salesforce is helping them meet their mission objectives. 

1:30 – Wrap up, Networking & Close

We know that you may wish to head back into the ICC so we will aim to wrap up at this time. Equally for those that want to keep networking, please feel free to do so – there is no rush to leave! 

Our Speakers

Joanna Retnam

BIT (Hons), GradDipPsych, MBA
Executive Manager IT
Relationships Australia South Australia 

Joanna is responsible for shaping and delivering digital solutions that enhance service delivery, improve client outcomes, and support RASA’s broader mission. With a deep understanding of the challenges nonprofits face in an evolving digital landscape, Joanna has worked with numerous social service organisations to modernise their technology ecosystems, implement scalable client management solutions, and leverage data for strategic decision-making. She is passionate about humanising technology for client-centred service delivery, ensuring that digital transformation aligns with the real-world needs of clients and frontline staff.

Dr Claire Ralfs

Chief Executive Officer
Relationships Australia South Australia  

Claire has more than 30 years’ experience in the not-for-profit community services and education sector and was appointed as CEO of RASA in 2016. Claire is innovative and outcomes-driven, with demonstrated commitment to human services that strengthen family safety, build cultural respect, and use community resources wisely.

Huge Thank You to