When we did a market scan of the three big providers, there was only Salesforce who really said it was about not-for-profit and for purpose. I felt that I wasn’t buying a product which was coming out of a bank and being somehow reconfigured into a not-for-profit. We’re not serving customers with transactions – we’re looking after donors with retention.

We looked at different platforms and realised that Salesforce with the Natterbox plug-in did 90% of what we needed straight out of the box, with minimal requirements for customisation. It just WORKED and it was up and running in under six weeks, providing a depth of data and insights that will help us plan for the future of the service. What we’ve had delivered is exceptional. It has exceeded our expectations.

AlphaSys didn’t just come in and say ‘this is the way we’ve done it with other clients.’ They were open-minded and thought outside the box about how to get things to work for the Institute’s objectives. They understood the industry we are in and what we were trying to achieve.