Becoming Customer-Centric

The AlphaSys Philosophy It’s interesting how many organisations claim to be customer-centric, as if this somehow separates them from their competitors. In practice, many struggle to understand what customer-centricity means; it has become a soundbite. Often executives will commission work to implement a Customer Relationship Management (CRM) system such as Salesforce, in the hope that the new system [...] Read more

Welcoming AlphaSys’ New Director & Refocused Direction

Over the past 5 years, we have increased our focus on serving ‘For-Purpose’ organisations in the Care, Membership, Fundraising, Education, Social Enterprise and Public Service sectors. As a For-Purpose organisation ourselves, we feel a strong affinity with these sectors and measure our success by the contribution we can make to the outcomes these organisations deliver [...] Read more

Personas and Your Salesforce Project

A Salesforce implementation project, when done right, will provide you and your team with more than just a shiny new system to run your organisation. By the end of the implementation stage of your Salesforce journey,  you should expect to have a deeper insight into how you operate as an organisation. As well as ways to [...] Read more

A Non-Profit’s guide to Digital Transformation

Take a look at this... The team at Salesforce.org have put together a guide for conquering the digital landscape, and it's specifically for nonprofits. Not only is it full of wisdom and useful insights, it's super easy to read! [...] Read more

​​Moving from Raiser’s Edge to Salesforce

About the Author: Dan is head of Customer Programs at AlphaSys. He's passionate about helping our clients impact more people with their awesome work.   Why this post? ​​One of the things we’ve noticed as we’ve interacted with our nonprofit clients is just how many different pressures they’re under. Your [...] Read more