Becoming Customer-Centric

The AlphaSys Philosophy It’s interesting how many organisations claim to be customer-centric, as if this somehow separates them from their competitors. In practice, many struggle to understand what customer-centricity means; it has become a soundbite. Often executives will commission work to implement a Customer Relationship Management (CRM) system such as Salesforce, in the hope that the new system [...] Read more

Coalition success: What will it mean for your organisation?

To the surprise of many, the Coalition has proved national polling wrong, and is mobilising for a new term of government. Many AlphaSys clients are “for-purpose”, operating as not-for-profit bodies, membership organisations, public bodies or other entities delivering essential public service outcomes. We work in collaboration with our clients, to help them pursue these strong social agendas [...] Read more